Job: Community Manager in Financial Services


Community Manager


We are looking for a community online management guru who’s passionate about engaging online users in the financial world. Great opportunity to play a critical role for an innovative company preparing for its upcoming launch in the US. The company, which has been operating in Europe, is expanding its online platform to the U.S., where it will target financial advisors, money managers, and individual investors. Ideal for someone with a background in financial journalism, financial education/writing/analysis, or online marketing in or around finance or investing.


Location: New York/CT area (specifically, Greenwich, CT)


Status: Full-time


Start: Immediate/November


Closing Date: October 26


Role: Responsible for managing the online relationships and engagement of our users in a new social networking platform focused on the investment community. Specifically:

o   Develop the online community against key user engagement metrics

o   Identify ways to leverage user content, knowledge, etc to increase engagement and use of site features

o   Oversee the calendar of webinars and other events

o   Create and distribute daily news summaries

o   Identify relevant information, content and other opportunities to bring to our users to enhance engagement and loyalty

o   Serve as the ‘voice of the customer’ online, within the community

o   Manage issues and develop solutions quickly to improve user experience

o   Liaison with marketing and product development to prioritize user needs

o   Assist in identifying and developing partnerships pertinent to enhancing community engagement



o   Deep understanding and passion for investment/financial markets, including funds, ETFs, alternative strategies, online news and information sites, leaders

o   Strong familiarity with social media services and tools, and particularly with Twitter & Linked-In

o   Demonstrated experience engaging users online

o   Experience monitoring and responding to online metrics

o   Ability to engage the online user with creative strategies and tactics

o   Ability to listen, empathize with and respond to the customer

o   Proactive, get-it-done attitude; strives for excellence; ability to juggle many tasks; detail oriented

o   Bachelors degree

o   Comfortable working in an entrepreneurial environment

·      Preferred but not necessary:

o   Experience in online customer engagement strategies and execution

o   Strong, creative writing skills

o   Experience at a top publication or investment firm or industry organization

o   Experience with online measurement tools, video production, online events.

·      Note: if location is an issue, please do not apply. Office is next to train station in Greenwich, CT.


URL: to European site:


Compensation: Competitive depending on experience.


Next Step: Submit resume and brief cover explaining why you’d be a star. Please send to: with “Position: Community Manager” in subject line.